Terms and conditions

 

  1. Provision of Services
    • 1.1 Unless otherwise agreed in writing by Lucie Bland, the client shall request that Lucie Bland provides services by: 

 

  • 1.1.1 completing an online application here or an email application (Client Application) to Lucie Bland, which shall include: 
  • 1.1.1.1 the name and email address of the client (and, optionally, the contact phone number and mailing address of the client);
  • 1.1.1.2 the service(s) that the client requests that Lucie Bland delivers (Services);
  • 1.1.1.3 the electronic (editable) version of the document on which the client requires Lucie Bland to perform the Services; and
  • 1.1.1.4 any and all other instructions necessary for performing the job, as requested in the Client Application.
  • 1.1.2 paying the fee specified on the Client Application.

 

    • 1.2 After receiving the Client Application, if Lucie Bland agrees to perform the Service specified in the Client Application for the fee paid by the client, Lucie Bland will notify the client in writing by email. For the avoidance of doubt, Lucie Bland will not have agreed to (or be deemed to have agreed to) perform the Services specified in the Client Application or be liable to the client in any way until Lucie Bland has confirmed in writing that she will perform the Services and has confirmed the deadline.
    • 1.3 Prior to agreeing to provide the Services, Lucie Bland may refuse to accept the Client Application and decline to provide the Services contained therein for any reason in her absolute discretion. In the event that Lucie Bland refuses to accept the Client Application in accordance with this clause, Lucie Bland shall:

 

  • 1.3.1 notify the client in writing as soon as reasonably practical; and
  • 1.3.2 refund to the client any fee paid by the client within 2 business days of notifying the client that the Client Application has been rejected.
  • 1.4 Lucie Bland reserves the right to propose to the client the deadline by which the Services are to be performed. Lucie Bland may propose a revised fee if the client requests a deadline that is shorter than what is recommended on the Service description, at her sole discretion.

 

    • 1.5 In accordance with clause 1.4, the client must notify Lucie Bland in writing within 5 business days whether or not:

 

  • 1.5.1 the client accepts the deadline and/or the revised fee (Acceptance Notice). If the revision includes a revision to the fee, the additional amount due and payable to Lucie Bland must accompany the Acceptance Notice; or
  • 1.5.2 the client rejects the revised deadline and/or revised fee (Rejection Notice).

 

    • 1.6 If the client does not serve an Acceptance Notice or a Rejection Notice in accordance with clause 1.5 within the 5-business-day period, or serves an Acceptance Notice but does not pay the revised fee, the client will be deemed to have served a Rejection Notice.
    • 1.7 If the client serves an Acceptance Notice, the Client Application will be amended accordingly and Lucie Bland will have agreed to provide the Services in accordance with the amended Client Application and the client will have agreed to pay the fee for the Services.
    • 1.8 If the client serves a Rejection Notice:

 

  • 1.8.1 Lucie Bland shall be under no obligation to perform the Services;
  • 1.8.2 Lucie Bland shall return any fee received from the client as part of the Client Application within 2 business days of Lucie Bland receiving the Rejection Notice; and
  • 1.8.3 to the extent permitted by law, Lucie Bland shall have no liability to the client with the exception of the duty to refund any fee received by Lucie Bland as part of the Client Application.

 

    • 1.9 Lucie Bland shall use reasonable endeavours to serve a notice in accordance with clause 1.2, 1.3 or 1.4 (as the case may be) within 2 business days of receiving the Client Application.
    • 1.10 Notwithstanding that Lucie Bland may have accepted a Client Application, Lucie Bland will not provide the Services in respect of work that Lucie Bland reasonably believes to be plagiarised. If any sections in a document are determined to have been plagiarised, those sections will not be edited. These sections may comprise a small part of the document or the entire document. No refund will be given for any sections not edited due to plagiarism. It is the client’s responsibility to ensure the originality of all material submitted to Lucie Bland. 
    • 1.11 Without limiting clause 1.10, Lucie Bland reserves the right to refuse to provide the Services to the client at any time if Lucie Bland:

 

  • 1.11.1 finds the client’s work to be offensive or objectionable; or
  • 1.11.2 suspects the client’s work to be plagiarised. 

 

    • 1.12 Lucie Bland will perform those services as specified in Schedule 1 (Services).
    • 1.13 In providing the Services, Lucie Bland will: 

 

  • 1.13.1 promptly, diligently and professionally devote sufficient time and attention to properly perform the Services; 
  • 1.13.2 perform the Services in a proper and professional manner with due skill and care by reference to industry standards and practices; and
  • 1.13.3 keep all client information strictly confidential as per the privacy policy.

 

  • 1.14 Lucie Bland strictly follows the Australian Standards for Editing Practice and, where applicable, the ‘Guidelines for Editing Research Theses’. 
  • 1.15 Unless given specific instructions to the contrary by the client at the time of completing the Online Application (i.e. when placing an order), when editing to conform to British/Australian English, Lucie Bland follows the Oxford Dictionary. When editing to conform to American English, Lucie Bland follows Webster’s Third New International Dictionary. Lucie Bland follows the Chicago Manual of Style when editing research papers, unless notified by the client to proceed otherwise.
  • 1.16 By Lodging a Client Application, the client agrees to and is bound by these Terms and Conditions.
  1. Fees
    • 2.1 In consideration for Lucie Bland agreeing to and delivering the Services to the client, the client must pay the fees specified in the Client Application or as otherwise accepted by Lucie Bland in accordance with clause 1.7 (Fees).
    • 2.2 Subject to clause 2.3, the Fees must be paid to Lucie Bland at the time of making the Client Application. Lucie Bland will be under no obligation to commence the Services until the Fee is paid in full.
    • 2.3 Lucie Bland may agree with the client to accept payment of the Fee from a third party (such as a university). The third party must pay the Fee within 30 days of receiving an invoice from Lucie Bland.
    • 2.4 In the event the Fees are not paid in accordance with clause 2.3:

 

  • 2.4.1 the client shall remain personally responsible for the payment of the Fees.

 

  1. Client Responsibilities

The client is solely responsible and liable for:

  • 3.1 making full payment of Fees in accordance with clause 2. If the client’s university agrees to make payment in relation to the Client’s Application but fails to do so, the client is then responsible for making full payment;
  • 3.2 ensuring all provided details, including contact information, is complete and correct;
  • 3.3 all aspects of the client’s document, including its content, quality, presentation, use and submission;
  • 3.4 complying with all university policies and guidelines and all local laws. In the case of Australian postgraduate students, this includes the ‘Guidelines for Editing Research Theses’, which require the client to check all edits to their document carefully and take full and complete responsibility for accepting or rejecting them; and
  • 3.5 accepting, rejecting or implementing any changes or comments from the editor in the edited document. 
  1. Quality Guarantee
    • 4.1 Lucie Bland aims to supply its clients the Services to a high quality. 
    • 4.2 In the event that the client find errors in the edited document, the client may request that corrections be made under the following conditions:

 

  • 4.2.1 The client must notify Lucie Bland in writing of the errors within 30 days of receiving the edited document.
  • 4.2.2 The corrections required must be within the scope of the original Service.
  • 4.2.3 The client must highlight errors Lucie Bland has made within the scope of the original Service.

 

  • 4.3 Subject to the client complying with clause 4.2, Lucie Bland will correct any errors she has made at no further charge to the client.
  • 4.4 Lucie Bland will not correct work in accordance with clause 4.3 that was not previously edited by Lucie Bland. For example, Lucie Bland will not correct any alterations or additions to any portion of the work that contain amendments or additions made after Lucie Bland returned the work to the client. 
  • 4.5 Any request for corrections or alterations that does not comply with clause 4.2 will not be carried out at no charge (including formatting, text editing and any other aspect of the edit).
  1. Deadline
    • 5.1 Lucie Bland will endeavour, as much as is reasonably practical, to deliver the Service by the Deadline specified by Lucie Bland. Lucie Bland is under no obligation to deliver the Service by the Deadline.
    • 5.2 The Services are deemed to have been completed by Lucie Bland once Lucie Bland has emailed the edited works to the email address nominated by the client in the Client Application (or a link to download the file is emailed to the nominated email address).
    • 5.4 Lucie Bland will not have failed to have completed the Services by the Deadline if:

 

  • 5.4.1 the client has supplied an incorrect email address;
  • 5.4.2 the client’s email inbox is full; 
  • 5.4.3 the email is blocked for any reason, for example by the client’s spam filter);
  • 5.4.4 Lucie Bland sent the email to the client prior to the Deadline but the email did not download to the client’s computer until after the Deadline; 
  • 5.4.5 after setting the Deadline, the client requests that Lucie Bland complete additional work that was not originally contained in the Client Application;
  • 5.4.6 the client agrees to an extension to the deadline for any reason (the guarantee would then apply to the varied deadline); or
  • 5.4.7 Lucie Bland sends the client an email by the deadline informing the client that the edited document is complete and can be downloaded using a cloud-storage program such as Dropbox but the client does not log in and download it until after the deadline.

 

  • 5.5 The onus will be on the client to prove that Lucie Bland failed to deliver the Services by the Deadline.
  1. Limitation of Liability
    • 6.1 Lucie Bland does not warrant that the Services will be delivered 100% free of errors. As per Lucie Bland’s Quality Guarantee contained in clause 4, Lucie Bland will work with the client to minimise any errors.  
    • 6.2 Lucie Bland does not warrant that the Services will result in or achieve:

 

  • 6.2.1 improved or passing grades; 
  • 6.2.2 acceptance by the client’s university (in the case of theses); 
  • 6.2.3 acceptance for publication; or
  • 6.2.4 funding of a grant application. 

 

    • 6.3 To the maximum extent permitted by law, Lucie Bland’s liability to the client is limited to resupply of the Services.
    • 6.4 To the maximum extent permitted by law: 

 

  • 6.4.1 Lucie Bland excludes all conditions, warranties, guarantees or representations (expressed or implied) in relation to the Services; and
  • 6.4.2 Lucie Bland is not responsible to the client or to any other person for any loss (including consequential loss), damage or injury, caused by, resulting from or in any way connected with the Services, howsoever caused, including due to Lucie Bland’s negligence, breach of contract, breach of any law, in equity, or under any indemnity.

 

  • 6.5 To the maximum extent permitted by law, the maximum amount recoverable by the client from Lucie Bland under or in connection with the Services is limited to the Fees paid by the client to Lucie Bland.
  1. Cancellation and Replacement Policy
  • 7.1 Subject to clause 1.5, the client cannot cancel an order for Services once it has been submitted in a Client Application.
  • 7.2 If the client submits an incorrect file for editing by mistake, the client can replace the incorrect file with the correct file but must make an additional payment to cover the amount of editing that has already taken place on the original file (if any) at Lucie Bland’s standard rates.
  1. Contract Termination
  • 8.1 Lucie Bland reserves the right to terminate a Client Application and delivery of the Services at any time and for any reason.
  • 8.2 If Lucie Bland terminates the Client’s Application in accordance with clause 8.1, Lucie Bland shall notify the client in writing.
  1. Variation

Lucie Bland may vary these Terms and Conditions at any time by service of written notice to the client.

  1. Client Complaints
    • 10.1 The client can make a complaint to Lucie Bland in writing by email
    • 10.2 If Lucie Bland receives a complaint, Lucie Bland will review the client’s edited document and any supporting documents or information that the client provides. She will then:

 

  • 10.2.1 compare her findings on the number and type of errors in the client’s document;
  • 10.2.2 determine the corrective actions required. 

 

    • 10.3 The client will be informed of the outcome of the review undertaken in accordance with clause 10.2 as soon as possible (within 4 business days). 
    • 10.4 Lucie Bland’s corrective action may include: 

 

  • 10.4.1 correction of identified errors;
  • 10.4.2 a partial re-edit;
  • 10.4.3 a full re-edit; or 
  • 10.4.4 no action. 

 

  • 10.5 The client may not take legal action against Lucie Bland until the complaints process has been completed.
  1. Workshops

When a customer wishes to make a cancellation of a scheduled workshop the following charges apply:

Within 7 days of the scheduled workshop, no refund will be given.
7-14 days before the scheduled workshop, a 50% refund of the workshop price will be given.
14 days or more before the scheduled workshop, a 90% refund of the workshop price will be given.

 

12. Late Payment of Invoices

A 10% penalty fee will be applied to invoices paid more than fourteen (14) days late unless another arrangement has been agreed to prior between Lucie Bland and the Client.

At a minimum of 2 days before the invoice is due, Lucie Bland will issue a reminder for the invoice, including a reminder of the penalty fee.

 

13. Governing Law

These Terms and Conditions and any agreement between Lucie Bland and the client are governed by the laws of the state of Victoria, Australia.

14. Definitions

The following terms have the following meaning for the purposes of these Terms and Conditions:

  • 13.1 Lucie Bland means Lucie Bland of registered office 2/15 Hill Street, Box Hill South, 3128 Australia, Australian Business Number 75520115623.
  • 13.2 the client in each instance refers to the client ordering the Services as specified in the Client Application and shall include their successors and assigns.
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